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FAQs

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FAQs

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Q1: Questions about Charging?

A1: Start by turning off your wheelchair (all lamps at the joystick should be off). Use only KS MED original chargers.

After about 5-8 hours the lamp on the charger turns green and the batteries are fully charged. During charging, the charger itself becomes warm, and this is perfectly normal.

Q2: Are there any attachments available, like a tray or cup holder?

A2: Yes,our wheelchair accessories cover all the needs of users, please contact us to purchase.

Q3: Is this hard to fold up?

A3: No, you just lift feet part to the top and it folds. if you are weak, you can choose our Automatic open and fold.

Q4: Is the angle of the back adjustable?

A4: Yes, we can FREE manual recliner, or you can choose automatic recliner, add our headres, can let you rest better. your best choose.

Q5: Must the battery be removed to fold the wheelchair?

A5: No, the wheelchair can be folded just fine when the battery is on. Its compact design hides battery when folded.

Q6: What are the tires made of?

A6: The front tires are PU solid, wear-resisting. The back tires are inflatable, wear-resisting,we also have Rubber solid tires.

Q7: Do you offer any warranty with your wheelchairs?

A7: All of our products are supplied with a comprehensive 12 months manufacturers warranty to cover any manufacturing faults - batteries included.

Q8: Can I take a powerchair on an airplane with me?

A8: All of our powerchairs are airline friendly and we can supply all necessary specifications via email that you may need to pass onto the airline.

Q9: How Much Does A Wheelchair Weigh?

A9: KS MED Wheelchairs typically weigh between 45 lbs. and 60lbs. The differences in weight are due to the motor, materials and wheel size, chair weight capacity. 4 mph to 7 mph max speed. Driving range: 10 to 20 miles

Q10: If we have good ideas, would you like to develop them together?

A10: Of course, innovation is our eternal pursuit, which is also our advantage of customization