WARRANTY POLICY

All our electric mobility products come with a 1 year warranty for motor, 6 months warranty for controller and charges.
But it does not include malicious use and damage

Warranty – Electric Scooter , Electric Wheelchair

Warranty period :
1 year Warranty for Metal Frame (Electric Wheelchair & Electric Scooter)
1 year Warranty for Motor (Electric Wheelchair & Electric Scooter)
6 Months Warranty for Charger , Battery , Electric Controller (Electric Wheelchair & Electric Scooter)
All other components are considered wear-and-tear and not covered under warranty.
Wear-and-tear components not covered under warranty include:
a.Seat cushion
b. Armpads
c. Tyres / Tube
d. Paintwork
e. Rust on metal parts, screw, nuts
f. Handgrips
g. Baskets
h. Plastic covers
i. Accessories / Wiring
j. Any other component not stated in point above.
In order for a battery warranty claim to be valid, its capacity must fall below 60% of its rated capacity within 6 months of purchase.
An increase in operating noise from the gearbox or motor sound DOES NOT constitute a failure. With wear and tear, an increase in operational noise is to be expected. Warranty does not apply in such situations.
Warranty will be VOIDED if;

A. The Product has been modified without prior approval from KS MED.
B. Break down is due to accident, exposure to heavy rain, or improper use of the Equipment.
C. Batteries have not been charged according to manufacturer instructions.

conditions, damage resulting from abnormal wear and tear, improper installation, misuse, abuse, negligence, accident, alteration, unauthorized repair/modification and operation outside of the environment specification for the product.
Conditions, malfunction or damage not resulting from defects in the material
Accessories, unrelated connected materials and product not by manufacturer / Seller.

ANYWAY, WE ARE MANUFACTURER,ANY QUESTION PLEASE CONTACT US ANYTIME.